FAQ Hinomi
Our products
Why Choose Hinomi H1 Pro ergonomic chair?
Hinomi H1 Pro creates a unique design of a futuristic high technology chair with guaranteed quality (BIFMA Certified).
With the F5 system (FlexiLumbarTM, 5DArmrestTM, FlipAmrestTM, FlashFoldTM, FineTiltTM), 16 adjustment points enable users to fully customize the chair to perfectly fit their body profile from head to toe.
Because of its highly comprehensive feature, it caters to different lifestyles. Hinomi provides the best comfort of a chair with extremely good back support that you will not be able to find in other ergonomic chairs.
Yet, Users do not need to pay a high price tag like well-known brands like other high-end brands to enjoy equally high levels of comfort. The whole manufacturing process is ISO certified. Hinomi chair is built to offer the best comfort of a truly ergonomic chair that lasts many years.
Hinomi H1 Pro is not only a chair but also an investment for your body and work.
Can you confirm wheter or not the H1 Pro is full vegan friendly or not ?
Yes, where are ! All our products are 100% vegan friendly.
Will the Hinomi H1 Pro fit me?
Everyone's body is different. The Hinomi H1 Pro has 16 unique adjustment points to fit you (and anyone else who sits in your chair). If you are between 160cm and 200cm, and up to 136 kg, we are confident it will fit you.
Will the H1 Pro's castors scratch my floor?
The H1 PRO's polyurethane-coated castors contain industrial-grade stainless steel ball bearings. They will roll without leaving scratches, no matter what floor you have.
How good is the breathable mesh of the chair?
The breathable mesh is woven in Germany and is certified by ISO, FR-One, and OEKO-TEX.
Will the hydraulic system of the chair last long and be reliable?
The Class-IV-rated hydraulic system, for instance, is built in South Korea and is certified by BIFMA.
I'd like to see your products in real. Is that possible?
We only have in Singapore, New York and London at the moment. However a showroom in Paris will be soon open. We invite you to subscribe to our newsletter so that you will be aware of the opening date.
Delivery
Is delivery free?
FREE delivery in 2 to 5 working days to the following European Union countries (except for Islands): Andorra, Austria, Belgium, Czechia, Denmark, France, Germany, Hungary, Ireland, Italy, Luxembourg, Poland, Portugal, Slovakia and Spain.We propose a small shipping fee for many other countries in the European Union.You can check on the payment page before payment.For other countries, check out our other online stores.
Where is my order?
Once the order has been shipped, an email will be sent to you with the tracking number. This link will allow you to track the progress of your order.
How long will the delivery take?
Delivery now takes generally 2 to 4 working days. We work with the main transporters to take the product to your door. Our usual shipping partner is DPD and DHL.
Can I choose pickup point for delivery?
The pickup point option is not available at the moment.
Payment & promos
Can I pay in installments?
If you are eligible with the terms and conditions of Paypal, you can split your purchase into 3 or 4 payment.
Can I pay by transfer bank?
Paiement by transfer bank is allowed only for B2B.
Are the displayed prices inclusive of VAT?
The prices displayed on the site include VAT.
Usage questions
How to adjust the recline tension ?
The recline tension can be adjusted with the handle below the chair on the right.
You can only adjust the recline tension when the chair is in the upright position.
Rotate the handle to make the tension stronger or lighter:
* screw to make it harder
* unscrew to make it lighter
You have 4 levels of tension.
How easy is the assembly of the chair?
Currently, we do not supply assembly service, but the assembly is straightforward; most people can do it in 4 easy steps in 5 minutes.
Instructions are in the box you will receive and on a video that is available on our Youtube channel: @hinomi_official
Order
I have a technical issue with my purchase. What is the process?
To enable our internal team to investigate the matter further, please contact support_eu@hinomi.co and provide a picture along with your name and order number.
I made a mistake with my order, what should I do?
We invite you to contact us via chat or email to support_eu@hinomi.co so that we can look into your case.
Where can I find my invoice?
The invoice has been automatically sent to your email following the successful payment. If you haven't received the invoice, we recommend checking your junk mail and promotional mail folders, as sometimes emails may be filtered there. If there was a mistake in the email address provided during the checkout process, please let us know so we can update it and resend the confirmation email with the invoice.
How can I proceed for B2B order?
To place orders as a company, please visit Business Solutions
Please do not forget to specify your VAT number.
Return & refund
Can I return a product without its original packaging?
The product must be returned with its original packaging to protect.
What is your Returns Policy?
We have a free 30-day cancellation policy. For more information, please visit this page for more details
Are returns free of charge?
Returns are free except for non european regions.
Our products
Do you work with influencers?
Indeed, we do partnerships with Influencers. For all inquiries regarding this matter, please contact marketing@hinomi.co
My company would like to establish a partnership with you. How can we proceed?
For all partnership inquiries, you can send an email to sales_eu@hinomi.co