Shipping policy
Order confirmation
- All orders placed through our Official Website will receive an order confirmation and a shipment notification email.
- Please note that orders made on third-party marketplaces (e.g., Amazon) are not eligible for these notifications and are subject to the respective marketplace’s policies.
- The Order Confirmation email will be sent to you immediately after your order has been successfully placed. This email will include the estimated shipping date for your reference.
Once your order is shipped:
- Shipment Notifications: A Shipment Confirmation email will be sent to you within the estimated shipping timeframe. This email will include the tracking number(s) associated with your order.
If your order exceeds the estimated shipping date and you have not received your shipment confirmation or tracking details, please do not hesitate to contact our Customer Support team via live chat on our official website, or by emailing us at support_eu@hinomi.co for prompt assistance.
Shipping service
We use third-party shipping partners, such as DPD or DHL, to deliver our products to you. We are continually diversifying our shipping methods to provide faster and more efficient delivery options. Currently, we provide free shipping to most EU countries. For the locations listed below, shipping fees apply:
- Bulgaria, Croatia, Greece, Latvia, Lithuania, Romania, Slovenia, Netherlands, Ireland, Poland: €29
- Norway, Finland, Sweden, Switzerland: €39
- European Islands: €49
Keep in mind:
- Free shipping* is available for all eligible products purchased directly on our website. Please note that availability and terms may vary depending on the delivery region.
- For precise shipping details, you can refer to your order confirmation email if you have already placed your order, or review the information provided on the checkout page after entering your delivery address during the ordering process.
- Please be aware that we offer group shipping service but no other expediting shipping options.
- For bulk orders (more than 5 desks/chairs), we will use LTL (Less-than-Truckload) Freight Shipping, which is a method where your order shares space in a truck with shipments from others.
Shipping time frame
| Region | Delivery Service | Estimated Shipping Time Frame |
| Europe | DPD, or DHL |
All non-pre-order items will be shipped within 1-2 business days, from Germany. Please note that each item in one order may have different estimated shipping dates due to different stock availability. The shipping time frame varies depending on your location. Generally, it takes 3-7 business days after the item’s estimated shipping date. If there are delays in customs clearance, the delivery date may be extended. |
Important Notes:
1.Pre-Order Items:
- For pre-order items, the estimated shipping time frame will be clearly displayed on the product page once you select the item variants.
- By default, if your order includes both in-stock and pre-order items, we will ship the in-stock item(s) first to ensure you receive them without delay. The pre-order item(s) will be shipped separately once they become available.
2.Delivery Delays:
- Please note that delivery times may be extended during peak periods or due to unforeseen circumstances.
Shipping Exception
Certain regions fall outside our standard shipping coverage due to logistical limitations. Some remote or hard-to-reach areas may also be excluded. If you're unsure about your location's eligibility, please verify during checkout or reach out to Customer Support for assistance.
PO Box Deliveries
We do not support delivery services to P.O. Box addresses, as our shipping carriers are unable to process such deliveries. We recommend providing a physical address to ensure smooth and timely delivery of your order.
Use of External Freight Forwarders
If you’re located in an area outside our standard shipping coverage, you can use an external freight forwarder of your choice. We’ll ship your purchase to the designated freight forwarder at your request.
Please note that once we’ve successfully delivered your product to the freight forwarder, we are no longer responsible for any issues that may arise, such as transit damage, loss, or delays. You’ll need to coordinate directly with your chosen freight forwarder to resolve any concerns. Additionally, we’ll still provide free replacement parts for eligible warranty claims. However, you’ll need to cover the associated shipping costs to deliver these parts.
Shipping limits
We only offer a limited selection of products for European islands due to low demand for unavailable options.
When purchasing a product(s), please change the flag at the top right corner of the screen on our website to see which product/item is available for your market.
Multiple Shipments
Sometimes you may find that your order is delivered in several packages. That means items are shipped from different Hinomi warehouses for several reasons:
- By separating packaging components, we may lower the risk of any damage or breakages during transit.
- We have multiple warehouse locations, and our separate packaging gives our shipping partners the flexibility to pick up and delivery your order.
Surcharge for Address or Schedule Changes
A €50 re-delivery fee will be charged if the courier marks the package as RTS (Return to Sender) due to a failed delivery caused by an incorrect or incomplete address provided by you. This fee covers the cost of returning the package to us and reshipping it to the correct address.
Important Notes:
- To ensure timely and accurate delivery, please carefully review the shipping address and ensure the delivery date is convenient before confirmation.
- For address changes, please inform us within 24 hours after placing your order. This helps us ensure an accurate and timely delivery.
- Once the item has been dispatched, no address changes can be made through Hinomi. If you need to update your delivery address, you must directly contact the courier to coordinate with them. You can find the courier’s name and tracking number in your Shipment Confirmation email. Please note that address change services are subject to the carrier’s policies and may incur a fee.
Hinomi shall not be held liable for delays or delivery issues arising from incorrect or incomplete shipping information provided during checkout.
Sales Tax & VAT
The tax amount displayed at checkout on our website (e.g. sales tax, GST, or VAT) varies depending on your shipping destination and will be calculated once you enter your shipping address.
For European Union (EU) countries, prices shown on our website are inclusive of VAT.
For non-EU countries, including Norway and Switzerland, prices displayed on our website are exclusive of VAT and import taxes. No VAT will be charged at checkout.
Please note that for these destinations, local import VAT, customs duties, and handling fees may be charged upon delivery by the local customs authorities or courier, and these charges are the responsibility of the buyer and are non-refundable.
Order Amendments and Cancellation
For new orders, if you wish to cancel or modify your order, please immediately contact our Customer Support team via live chat on our official website or by email for assistance.
- Please note that order amendments or cancellations are not permitted once the item has been dispatched and assigned a tracking number(s). In such cases, all requests will be handled in accordance with our standard return policy.
- Upon approval of your cancellation request, the refund will be processed and credited back to your original payment method. Please note that processing times may vary depending on your financial institution.
- To ensure a seamless experience, we strongly recommend carefully reviewing your order details before finalizing your purchase.
Hinomi reserves the right to reject any cancellation requests that do not comply with this policy or are made after the allowed timeframe.
Missing or lost packages
In case you receive delivery notification of the shipment(s) via your email without finding or receiving the order(s), please try:
- Looking around the shipping address (if you live at a residence).
- Checking again with the receptionist at the reception area (if you live in an apartment).
- All lost package claims must be reported within 14 days of the delivery.
- Claims may not be honoured if incorrect or incomplete shipping information was provided at checkout.
- Hinomi reserves the right to deny assistance or responsibility for all the lost claims, which are reported to us 14 days after the delivery date, or because the customer provided an incorrect/incomplete shipping address.
Some carriers’ delivery notifications can be sent out 24 hours before the actual arrival. If you still can’t find your package(s), please report the case immediately to us by live chat or email, so that our customer support can assist you in filing the claim and send you a replacement package(s).