root: 1

30-Day Risk-Free Returns

Only for HINOMI chairs

Not satisfied with your new chair? Don’t sweat it!  HINOMI offers free and easy returns after delivery. No questions asked!  FULL refund with FREE doorstep collection. 

If you don’t think the chair(s) is a good fit for you, you may be eligible to return the item for a refund within 30 calendar days of receiving your item

Follow these simple steps to make a return

  • Initiate a return request using this form. Make sure you have your order number ready.
  • Schedule a FREE doorstep collection with us. After receiving the request, we will be in touch to arrange it. 
  • Prepare the returning items. If already assembled, please carefully disassemble the chair(s) completely and place them back in their original packaging.
  • Receive the refund. 

Terms & Conditions

  • You have up to 30 calendar days to return your product from the date you received it, based on our tracking records.
  • Conditions to be eligible for return:
    • Chair(s) must be placed back into their original packaging, in intact condition
    • Chair(s) must be in excellent condition
    • There must be no missing parts
  • Damage fees:
    • Up to 30% of purchase value or product value
    • Determined after inspection of the condition of returned goods, overall packaging condition, and any other parts relating to the product(s).

    Please note that refunds can only be remitted to a local bank account where the Bank Account Holder name is the same as the Billing Contact filled in when placing the order. Please allow up to five (5) business days for Hinomi to post the refund to your bank after we receive these information.

  • Returns for products purchased from marketplaces:
    • This returns policy only applies to products purchased through our online store.
    • Products purchased from online marketplaces (such as Shopee, Lazada, and Amazon) are subject to the returns policies specified on the respective marketplaces. 
  • Assembly service fee: the assembly service fee is not refundable.